Supporting Healthy Animals and Emergency Treatment

At Sierra Veterinary Clinic, we strive to provide the best care possible for your pet and want to help everyone as much as we can. In order to do this, we need our clients to show up on time and to give us a two business day notice for procedure cancellations and a minimum of 24 hour notice of exam cancellations. When you cancel your appointment on the same day it makes us unavailable to help other pets in need. Please review our cancellation policy below.

Exam/Tech Appointment Cancellation Policy

· We require 24-hour notice to cancel an appointment to avoid fees

Late or Missed Exam/Tech Appointment Policy or “No Show”

· An appointment is considered missed if it was not canceled within the 24-hour notice requirement

· Any client that has missed an appointment will be required to pay a $25.

Deposits for procedures (surgeries and/or dental procedures)

· A $100 deposit is required in order to hold an appointment for a procedure (including surgeries and dentals). All deposits will be placed as a credit onto your account. Cancellations are required a minimum of 2 business days prior to the scheduled procedure for a full refund; otherwise, this deposit is applied to the cost of your surgery!

Late Policy for Procedures (surgeries and/or dental procedures)

· If you are 15 minutes (or more) late, it is considered a missed appointment.  We will do our best to accommodate you under these circumstances, but there are no guarantees and up to Dr. Ron’s discretion. 

We do understand that emergencies and unforeseen events can occur. We will do our best to accommodate you. 

Thank you for your understanding.